Returns & FAQ

We want to make sure you love our products and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns.

Please read below for more details:

Cancellations

All of our products are made to order especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production

Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Refunds policy

PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.

Donations will not be refunded.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Shipping Information

This shop ships to most countries around the world

Fourthwall works with manufacturing & fulfillment partners around the globe in the US, UK, EU, and AUS. Shipping rates are dynamically determined by the size and weight of the package and destination. FourthWall works with most major carriers and will pass through the true cost of shipping. That means FourthWall can offer low-cost, fast shipping. Most items ship in 3-5 days and have a delivery window of 7-10 days.

Be sure to browse the product catalog to find products that are fulfilled out of your region to provide the fastest & cheapest shipping to your location.

Once your purchases are ready to ship, you will receive an email with the tracking number and a URL to track your order.  If you do not receive the email, please contact contact@support.cybertekknoart.com.

If you order different types of items in the same order, please be aware that your order may involve product being shipped from more than one location in separate packages. You will receive a separate tracking number by email for each package when it is ready to be shipped to you.

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